Legal
Refund & Cancellation Policy
The short version
Cancel any time — you keep access until the end of the period you paid for. If a generation fails or charges you twice, we fix it. Because eduggle delivers a digital file instantly, we cannot refund downloads you have already taken, but we will always look at a genuine problem.
1. What you are paying for
An eduggle subscription gives you a set number of document downloads over a billing period. Prices and limits are shown on the plans page before you pay. All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
2. Try it before you pay
eduggle has a free tier so you can generate documents and judge the quality before spending anything. Please use it. It is the best way to know whether eduggle is right for your teaching, and it is why our refund window is narrow.
3. Cancelling your subscription
- You can cancel at any time from your account page, or by emailing us.
- Cancellation stops the next renewal. It is not a refund of the current period.
- You keep full access until the end of the period you have already paid for.
- There is no cancellation fee and no minimum lock-in.
4. When we will refund you
We will refund in full in these situations:
| Situation | What we do |
|---|---|
| Duplicate charge — you were billed twice for the same period | Full refund of the duplicate, no questions asked. |
| Payment taken but plan not activated | We activate it immediately, or refund in full if you prefer. |
| Service unusable — a fault on our side stopped you generating documents for a sustained period | Pro-rated refund, or an extension of your subscription — your choice. |
| Cancelled within 48 hours and downloaded nothing | Full refund of that billing period. |
| Renewal you did not intend, reported within 7 days with no downloads used in the new period | Full refund of that renewal. |
5. When we usually cannot refund
- Downloads you have already generated and received — the file has been delivered and the cost of producing it has been incurred.
- Dissatisfaction with AI-generated content where the free tier was available to assess quality first. eduggle is a drafting tool that you review; see our Terms.
- A billing period that has already ended.
- Accounts closed for breaching our Terms.
These are our normal rules, not a blanket refusal. If something has genuinely gone wrong for you, write to us and explain — we would rather sort it out than argue.
6. Failed generations
If a generation fails, errors out, or produces an unusable file, it should not count against your download limit. If it did, email us with the date and what you were generating and we will credit the download back to your account.
7. How to request a refund
- Email infoeduggle@gmail.com with the subject line "Refund request".
- Include the email address on your account, the payment date and amount, and the Razorpay payment ID if you have it.
- Tell us briefly what went wrong.
8. Timelines
- We acknowledge refund requests within 2 business days.
- We decide and tell you within 7 business days.
- Approved refunds are issued to the original payment method and typically reach you in 5–7 business days, depending on your bank or card issuer.
Refunds are processed through Razorpay. We cannot refund to a different account from the one that paid.
9. Still not happy
If you disagree with our decision, reply to the same email thread and ask for it to be reviewed. Please raise it with us before filing a chargeback — a chargeback freezes the account and takes far longer to resolve than a conversation.